customer service was superb I just received a Gallery Wrap, the order was placed on 2/6/2012 and was delivered yesterday, 2/10/2012. I had scanned in a 41 year old 4x5 wedding photograph, to replace a faded 41 year old canvas print on our wall for Valentines day. My wife was overjoyed when she saw the Gallery Wrap. I am more than happy with the quality of the product. I had concerns about a 600 dpi scan from such a small print making a quality 16x20 but your representative was correct when she told me this would work. Your customer service was superb, turn-around and shipping fantastic, and faster than I expected. Please pass our comments on to your entire staff and feel free to use them as testimonial. Thanks!
Bill and Nancy Dewey, Marysville | THANK YOU SO VERY MUCH I live in the UK and wanted this picture for my sister in Calgary. I checked at least a dozen sites and you were the cheapest by far and your delivery service is great. I was able to track the picture right up to delivery. The reply from my sister was this :- THANK YOU SO VERY MUCH - the picture arrived late yesterday afternoon
The canvas is beautifully done, so clear and has a sheen that is so nice
Neil Potter, Norwich United Kingdom | the frame looks good but... Received the frame - three points for your information.
This took 2.5 weeks to receive - in my opinion that is too long unless you indicate as such on the order
the mounting screw heads are much much too small - I have many tools - none fit your Robertson tiny heads - had to go to home depot and picked up 4x3/8 wood screws that finally worked
the mounting flanges didn't fit my frame - I had to bend them to fit - not easily done - required my vice and heavy needle nosed pliers - my print was from Walmart and so I suspect they cheaped out on the thickness of the wood in the print - but I should have been able to adapt the mounting flanges more easily
Other than that the frame looks good and works
Jejoo, | Wow! That is wonderful. I am so grateful. God bless you abundantly. I appreciate your excellent customer service.
Grace and peace to you my friends! I look forward to receiving my new frame and will wait for it patiently.
Sincerely yours,
Teren, |